Title: Technical Support Infra Design Analyst
Location: Arlington, TX 76014
Duration: 06+ Months of contract with extension possible
40 Hours a week
Pay rate: $21/hr
Job Description:
Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues
POSITION GENERAL DUTIES AND TASKS :
Technical Support
Provide advanced technical support to end users for hardware, software, and network issues.
Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
Assist with the setup, configuration, and maintenance of end-user devices and software applications.
User Account Management
Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
Application Deployment and Management
Deploy, configure, and update software applications and operating systems on end-user devices.
Ensure compliance with software licensing agreements and organizational policies.
Hardware and Software Maintenance
Perform routine maintenance and updates on end-user hardware and software.
Coordinate with vendors for hardware repairs and replacements.
Documentation and Training
Create and maintain technical documentation, user guides, and knowledge base articles.
Provide training and guidance to end users on the effective use of technology and software
Provide exceptional customer service and support to end users.
Communicate effectively with end users to understand their needs and provide timely solutions.
Qualifications:
Minimum of 3 years of experience in end-user computing or IT support roles.
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
Experience with Active Directory, group policy management, and network troubleshooting.
Microsoft Intune and AutoPilot.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
Excellent documentation skills
Attention to detail and accuracy.
Ability to work independently and collaboratively.
Relevant certifications will added as an advantage.
